Frequently Asked Questions
Q. How soon are orders shipped?
A. Retail organic coffee orders are produced, then shipped within hours, 1 to 2 business days after order is placed. Occassionally an extra day is needed. Fundraiser orders are produced and shipped at the end of the designated campaign period. Large Wholesale Bundle orders may take extra time.
Q. How do I use a fundraiser code I received to make a purchase?
A. Simply choose any coffee products then enter the Fundraiser Coupon Code your campaign representative provided to you in the Promo/Coupon code prompt during checkout.
Q. What is your return policy?
A. We guarantee 100% satisfaction of our coffee. Simply return your coffee in its original packaging within 14 days from receipt. You must include a copy of your receipt and we will issue a full product refund within 10 business days.
Q. Are products offered on Amazon?
A. Yes. Visit amazon.com/jocoffee to shop our Jo Coffee products. We only offer a select number of single package coffee items in 12 oz and 2 lb ground and whole bean formats plus single serve cases. We also provide special single serve 3 packs exclusively on Amazon. Our entire Jo Coffee product line is available here on the Jo Coffee website.
Q. Can I have my coffee order delivered on a regular basis?
A. Yes we have a Subscription system. You can have an order you place repeated weekly, bi-weekly or monthly from the date of the order. You will receive a confirmation of the subscription coffee order you place. You will also automatically receive an email, 4 calendar days, before your repeat subscription coffee order will be processed. If no changes are required, your coffee order will be processed automatically using the same credit card on file. If you need to change or cancel your order, promptly log into your account and click the "Manage Subscriptions" link. Simply edit/cancel the coffee subscription and click Save. Contact us by email, phone, chat or use the Contact Us form if you need further assistance.
Q. Are your single serve cups made by Keurig?
A. No. We produce our own single serve products that are compatible with most single serve brewers, including Keurig K-Cup® 1.0 and 2.0 brewers.
Q. Where can I learn more about your new compostaable pod format single serve?
A. Our filter-pod style single serve for Keurig K-Cup® brewers use fully compostable, plant-based materials. Please visit purpod100.com to learn more about this eco-friendly technology.